Perspective: Learning the lingo, metrics and marketing secrets
Inman News
Inman News
By BRAD SELBY
Editor's note: Brad Selby is head of product for Roost.com. Read a related guest perspective by Selby, "Take your real estate biz viral on Facebook."
As a Realtor, you may want to get rigorous in optimizing your marketing efforts on Facebook to develop the largest audience. As your audience gets larger, it will naturally grow faster. The larger it is, the more incremental business you'll gain.
Inside Facebook
The best way to get shared beyond your immediate graph is to engage with people.
This concept is pretty straightforward: Post good stuff and people will share it (by commenting on it, "Liking" it, or explicitly using the "Share" function). Comment on other people's posts, and you'll strengthen your relationship with them and start making an impression on their friends.
But you could spend all day commenting and posting, and your number of fans may be not be growing as fast as it might. What can you do?
One quick thing is to take a look at the "Post Quality" rating on your page (it's in the left column near your "Fan" list box). This takes into account how people react to your posts: whether they tend to hide your posts or interact with them. This is directionally valuable at best.
Numbers, metrics, tracking
Look at numbers, change your behavior. Right now, Facebook doesn't make this easy, so you'll have to do it somewhat manually. You'll want to keep an eye on two major things: audience (fans and visitors) and interactions (comments, Likes).
Facebook Insights. You need to spend time here. This is where you can see how effective your marketing campaign is, and you should look at it frequently. Facebook revamped this monitoring tool at the f8 conference, though it's still very much a work in progress.
Go to Facebook Insights and select your page, and the next step is to watch the most important graphs.
1. Fans and visitors vs. posts. On the main page, you'll see the first graph, titled "Fans." This displays total Fans and "Daily Active Users" (DAU). DAU tells you how many people have interacted with your Fan Page in some way. (This does not include interactions with stories you post that end up in Fans' feeds.) It's obvious that you'll want to keep an eye on the number of fans, but you'll also want to track DAU, specifically your Engagement Score.
2. Engagement Score. Your Engagement Score shows the percentage of fans who engage with your page on any given day. You can determine this with the simple formula: Divide the number of Daily Active Users by the number of Fans.
If you have 100 Fans, and two engage with your page, your Engagement Score that day is 2 percent.
If you have fresh content in your feed or on a tab, and if you promote your page actively, your Engagement Score will rise. If you post spam and have a vanilla page with little information, it will be low.
Ultimately, your Engagement Score is indicative of whether or not you're gaining and retaining valuable Fans who will share your content, or if you're catching people briefly and then losing them.